This disclosure statement is provided by The Lending Room Limited in accordance with the Financial Markets Conduct Act 2013 and the Financial Advisers Act 2008.
The Lending Room Limited holds a Class 2 Financial Advice Provider Licence issued by the Financial Markets Authority to provide financial advice services.
The Lending Room Limited provides financial services for:
We provide financial services about credit contracts from Finance Now, Oxford Finance, Avanti Finance, Geneva Finance, Pioneer, Financial Holdings Limited, Jade Finance, AKF Finance, Personal Loan Corporation, MTF (Penrose branch) and Lifestyle Money.
We provide financial services about insurance products from Autosure Insurance and Janssen Insurance.
The Lending Room does not provide regulated financial advice. If we present a credit contract or credit contract insurance products to you, our role is limited to providing you with relevant information and assisting you with making the application. This information aims to assist you in making an informed decision.
The Lending Room will charge a broker/introducer fee of up to $1,500, while our lenders impose an establishment fee that can range from $195 to $450 depending on the specific lender. These fees are added to the loan amount you are borrowing and are GST inclusive.
We receive remuneration through commissions from lenders. The successful lender pays us a commission based on the loan value.
If we assist you in obtaining insurance from Autosure Insurance or Janssen Insurance in conjunction with a vehicle or personal loan, we may receive a commission from that insurance provider.
Beyond the commissions we receive, on occasion we may receive non-monetary rewards such as gifts or tickets to events from financial services entities. We may provide non-monetary rewards to third parties that refer you to us, where you enter into a completed contract.
To address conflicts of interest we provide our team with ongoing training in conflict of interest management. We regularly carry out compliance audits and reviews of our compliance programme to ensure our policies underscore independence, objectivity and ethical behaviour. Our primary focus is always on our clients' best interests.
If you are dissatisfied with our financial advice services, you can submit a complaint to The Lending Room by emailing us or calling us directly.
After receiving your complaint, we will thoroughly review it and if needed we may contact you for more information. We will aim to resolve complaints within 5 to 10 working days from receipt. You can expect to receive communication from us via phone or email regarding the outcome of your complaint and our proposed resolution.
If we are unable to resolve your complaint, or if you are not satisfied with our proposed resolution, you have the option to contact the Financial Disputes Resolution Service (FDRS). FDRS is an organisation that provides a free and independent dispute resolution service for consumers in the financial services industry.
If you are unable to resolve your complaint directly with us, you may contact FDRS.
Financial Disputes Resolution Service
Free and independent dispute resolution for financial services consumers
